About the Westchester County Department of Social Services (DSS) Manual
In 2006, WIHD was asked to help the Westchester County Department of Social Services create an online policy manual for the purpose of training, orienting, and guiding Westchester County child welfare staff in three program areas: Child Protective Services, Preventive Services, and Foster Care and Adoption. The Manual became a cornerstone of Westchester DSS’s infrastructure, a dependable and critical resource for caseworkers, supervisors, and managers seeking better outcomes for children and families.
The Manual has received the prestigious NSDTA Quality Award for its “outstanding performance in the training and development field. Click here for Press Release.
MANUAL HIGHLIGHTS
- Over 1,000 pages of text, including protocols and procedures to promote best practice
- Accessible to DSS staff 24 hours per day, seven days per week
- Over 300 online, fillable forms. Each form can be completed, saved, e-mailed, and printed without the user ever having to leave his/her desk.
- Hundreds of online resources – from desk aids to directories – that can easily be printed.
- A customized Google functionality, which allows users to search for highly specialized topics and receive only the most relevant search results.
- Text is written in clear, easily-understood language. The material is organized logically, to match the flow of a typical case.
VIEWS OF THE WESTCHESTER MANUAL
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